FAQ Hotel Portuense

To reach the hotel staff, please find the details for each department below:

Reception
Email: info@hotelportuense.com
Phone: +351 21 346 4197
Toll-Free #: Not available
SMS: Not available

Room service
Email: info@hotelportuense.com
Phone: Not available
Toll-Free #: Not available
SMS: Not available

Check-in time starts at 14:00 h.
Early check-in upon request and subject to availability.
Please inform your front desk in advance.

Public parking is available at Restauradores Park at €29.00 for every 24 hours.

• If you have booked directly with the hotel:
To confirm your reservation, please send an email to: info@hotelportuense.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.

You may reserve through here

Thank you for your interest, please feel free to contact the Human Resources Department.
E-mail: info@hotelportuense.com

Breakfast is served daily from 07:30 to 10:30.
We cannot serve breakfast in room.

To modify your booking:
• If you have booked directly with the hotel:
Please send an email to: info@hotelportuense.com with the following information:
Requested modification
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.

If a modification fee applies, we will let you know before processing your request.

To extend your stay:
Please send an email to: info@hotelportuense.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address

To add guest(s) to your booking:
Please send an email to: info@hotelportuense.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number

If a modification fee applies, we will let you know before processing your request.

To request an invoice, please send an email to: info@hotelportuense.com with the following information:

 • Reservation or accommodation number (if you have one)
 • Email address
 • Phone number

From Airport
TRANSFER – here
BUS – Take Bus 722 or 744 and exit at Restauradores. You should find us behind the Hard Rock Café on number 151.
METRO – Take de metro from Airport, red line, to Alameda. Change to the green line and exit at Rossio. Alternatively, change to the blue line at S. Sebastião and exit at Restauradores.

We have 40 rooms.
(Room types for maximum 2 pax)

single: 14 rooms
• Surface: 7 to 7 m²
• Max occupancy per room: 1 adults and 1 children
• Composition:
• Equipment: 14 single beds , a/c

In room smoking is not allowed

double: 8 rooms
• Surface: 9 to 9 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: 1 bedrooms
• Equipment: 8 double beds , a/c

In room smoking is not allowed

twin: 4 rooms
• Surface: 9 to 9 m²
• Max occupancy per room: 2 adults and 1 children
• Composition: 1 bedrooms
• Equipment: 4 single beds , a/c

In room smoking is not allowed

triple: 14 rooms
• Surface: 12 to 12 m²
• Max occupancy per room: 3 adults and 1 children
• Composition: 1 bedrooms
• Equipment: 14 single beds , a/c

In room smoking is not allowed

To submit your feedback, please send an email to: info@hotelportuense.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

We are able to offer you various special offers.
To have a look at our special offers, click here .

General Policy:
• Depending on the rate you select, payment will either be upon reservation or check-in.
• Credit Card is not mandatory during the reservation request.
• At check-in, you will need a valid credit or debit card and an ID.
• If you’re having trouble making your reservation contact us and we’ll assist you.
Means of Payment:
We accept the following payment methods:
• Visa
• MasterCard
• Paypal
• Maestro
All means of payment not listed above are considered unacceptable.
Cash Payment:
• We accept cash payments at the front desk.
• You need a valid credit or debit card as a guarantee to book your stay online, even in case of cash payment. If you do not have a credit or a debit card, please get in touch with us.
Extra charge for credit card payment:
• There is no surcharge for credit card payments.
Multicard payment:
• We cannot split the payment between different credit cards.
Deposit:
• We do not require a security deposit.
Installments:
• We do not accept installment payments.
Payment for someone else:
• We do not accept payments made for someone else.

To reserve a private transfer, please send an email to: info@hotelportuense.com with the following information:
• Phone number
• Email address
• Reservation number
• Flight/Train number
• Airport/Train station
• Date
• Number of guests
• Time
• Number of cases/luggage

Our team speaks English, French, Portuguese and Spanish.

Here are some approximate taxi fares and time ranges
• Aeroporto Lisboa 20 EUR, 20mn.
• Estação Sete Rios 20 EUR, 15mn.
• Estação Cais do Sodré 15 EUR, 10mn.
• Estação Santa Apolónia 15 EUR, 10mn.
• Estação Oriente 20 EUR, 20mn.

• If you have booked directly with the hotel:
Reservations made with our flexible rate can be cancelled free of charge until 24 hours before the arrival date while the pre-paid rates can't be cancelled free of charge.

To cancel your reservation, please send an email to: info@hotelportuense.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.

To cancel a reservation:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to cancel the reservation.

Refunds will depend on the cancellation policy clearly stated at the time of booking and in the confirmation email.
Please kindly note the property is not able to make any exceptions to this policy.

Our hotel is independent.
- Star rating: 2 stars.
- Service category: Economy.

Reservations made with our flexible rate can be cancelled free of charge until 24 hours before the arrival date while the pre-paid rates can't be cancelled free of charge.