FAQ Hotel Portuense

To reach the hotel staff, please find the details for each department below:

Reception
Email: info@hotelportuense.com
Phone: +351213464197
Toll-Free #: Not available
SMS: Not available

Room service
Email: info@hotelportuense.com
Phone: Not available
Toll-Free #: Not available
SMS: Not available

Thank you for your interest, please feel free to contact the Human Resources Department.
E-mail: info@hotelportuense.com

Public parking is available at Restauradores Park at €29.00 for every 24 hours.

Check-in time starts at 14:00 h.
Early check-in upon request and subject to availability.
Please inform your front desk in advance.

• If you have booked directly with the hotel:
To confirm your reservation, please send an email to: info@hotelportuense.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.

Breakfast is served daily from 07:30 to 10:30.
We cannot serve breakfast in room.

We are able to offer you various special offers.
To have a look at our special offers, click here .

We have 40 rooms.
(Room types for maximum 2 pax)

single: 14 rooms
• Surface: 7 to 7 m²
• Max occupancy per room: 1 adults and 1 children
• Composition:
• Equipment: 14 single beds , a/c

In room smoking is not allowed

double: 8 rooms
• Surface: 9 to 9 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: 1 bedrooms
• Equipment: 8 double beds , a/c

In room smoking is not allowed

twin: 4 rooms
• Surface: 9 to 9 m²
• Max occupancy per room: 2 adults and 1 children
• Composition: 1 bedrooms
• Equipment: 4 single beds , a/c

In room smoking is not allowed

triple: 14 rooms
• Surface: 12 to 12 m²
• Max occupancy per room: 3 adults and 1 children
• Composition: 1 bedrooms
• Equipment: 14 single beds , a/c

In room smoking is not allowed

To submit your feedback, please send an email to: info@hotelportuense.com with the following information, we will get back to you as soon as possible:
 • Reservation or accommodation number (if you have one)
 • Request
 • Email address
 • Phone number

You may reserve through here

Our team speaks English, French, Portuguese and Spanish.

To modify your booking:
• If you have booked directly with the hotel:
Please send an email to: info@hotelportuense.com with the following information:
Requested modification
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.

If a modification fee applies, we will let you know before processing your request.

To extend your stay:
Please send an email to: info@hotelportuense.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address

To add guest(s) to your booking:
Please send an email to: info@hotelportuense.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number

If a modification fee applies, we will let you know before processing your request.

From the airport: The airport shuttle (Aerobus 1) arrives at Restauradores station, while the metro arrives at both Restauradores and Rossio stations.

From Cais do Sodré (train): The metro arrives to Rossio station.

From Oriente (bus and train): The metro arrives to Restauradores and Rossio stations.

From Santa Apolónia (train): The metro arrives to Restauradores station.

From Sete Rios (bus and train): The metro arrives to Restauradores station.

• If you have booked directly with the hotel:
Reservations made with our flexible rate can be cancelled free of charge until 24 hours before the arrival date while the pre-paid rates can't be cancelled free of charge.

To cancel your reservation, please send an email to: info@hotelportuense.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.

To cancel a reservation:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to cancel the reservation.

Refunds will depend on the cancellation policy clearly stated at the time of booking and in the confirmation email.
Please kindly note the property is not able to make any exceptions to this policy.

This is our address
R. das Portas de Santo Antão 149-157, 1150-267 Lisboa, Portugal.
Click on DETAILS to see it on the map

Breakfast is included in your rate.
We do not accept external visitors for breakfast.

Reservations made with our flexible rate can be cancelled free of charge until 24 hours before the arrival date while the pre-paid rates can't be cancelled free of charge.

Lisbon county council charges the following tourist tax: 4.00 EUR per person per night up to 7 nights.
This tax does not apply to children under 14 years of age.

Wifi is available at the property.
• Standard wifi: Free.
• Premium wifi: Free.
• Allowed for an unlimited number of devices.
• The network is secured.
• Pool and beach areas are not covered.
• There is no ethernet connection.
• Both 4G and 5G networks are also available.
• Complementary smartphones are not available.
The front desk will provide a password after check-in.

Our hotel is independent.
- Star rating: 2 stars.
- Service category: Economy.